Enhancement to ICM

Dear Valued Patients,

We hope this message finds you in great health and spirits. At Institute of Complementary Medicine (ICM), we are constantly seeking ways to enhance your experience and the quality of care we provide. We are excited to share several important updates that will bring improvements across our services.

  1. Free WiFi for Patients:
    We are pleased to announce an upgrade to our internet service, offering free WiFi to all our patients! For easy access, simply scan the QR code you'll find around our office and enjoy seamless internet connectivity during your visits.
  2. Upcoming Transition to Athena Electronic Health Records (EHR) in June:
    To improve efficiency and streamline our processes, we are transitioning to Athena, a leading provider of electronic health records. This change will consolidate all your medical records, billing, and communications into a single, user-friendly portal, simplifying your healthcare management.

    • What to expect in the near future:
      • After scheduling an appointment, you’ll receive an email invitation to create your account on the Athena Portal. The setup process is quick and easy.
      • For appointments already scheduled on/after June 3, 2024, expect an email from us with instructions on how to set up your Athena Portal.
  3. Enhancements to Concierge Medicine:We are dedicated to enhancing your Concierge Medicine services by providing more tailored and comprehensive care. To support this, we are partnering with Hint Health for a smoother, more efficient management experience.
    • What to expect:
      • If you are enrolled in our Concierge Medicine Program, you will receive details from Hint Health on setting up your account and managing your subscription seamlessly. This is separate from the Athena portal.
  4. Phone System Upgrade:
    In our efforts to always be readily available to you, we are upgrading our phone system in the coming months. This upgrade will enhance the clarity and reliability of our communications.

We are committed to ensuring that these transitions are as smooth and beneficial as possible for you. Should you have any questions or need further information, please do not hesitate to contact our team. We are here to help every step of the way.

Thank you for trusting us with your healthcare needs. We are excited to continue serving you with these new enhancements.

Warm regards,

The ICM Team

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