Institute of Complementary Medicine
Concierge Medicine by ICM
We are excited to introduce you to our Concierge Medicine program. At ICM, we are dedicated to partnering with you to enhance your health and well-being through tailored, concierge-level support.
About Concierge Medicine
Concierge Medicine at ICM offers our patients three tier levels of service: Per Visit, Premier Care, and Signature Care. Each tier level provides you with a unique bundle of benefits which include increased access to our providers and exclusive benefits beyond what insurance covers. While we still bill your insurance for covered services, Concierge Medicine provides access to services typically not covered by insurance. You will remain responsible for copays, deductibles, and co-insurance according to your insurance plan.
Key Benefits of ICM’s Concierge Medicine Practice:
One of the standout features of Concierge Medicine is the increased access to healthcare providers. Unlike traditional models, which can involve long wait times and limited availability, Concierge Medicine ensures that you have more direct and timely access to your healthcare team. This personalized approach allows for more convenient appointments and a greater focus on your individual health needs.
Concierge Medicine offers comprehensive visits that go beyond the typical 15-minute appointments. These in-depth consultations ensure that all your health concerns are addressed thoroughly, providing you with a detailed understanding of your health and tailored care plans. This comprehensive approach aims to improve overall health outcomes and patient satisfaction.
Our Concierge Medicine model emphasizes coordinated care between your various healthcare providers. We work collaboratively to ensure that all aspects of your health are managed seamlessly. This integrated approach helps to avoid gaps in care and ensures that all your providers are on the same page regarding your health management.
Say goodbye to the hassle of non-billable paperwork, insurance verification, and pre-authorizations. In Concierge Medicine, we handle these administrative tasks on your behalf, allowing you to focus more on your health rather than dealing with bureaucratic procedures.
With Concierge Medicine, you have the convenience of directly messaging your provider. This feature allows you to communicate your concerns, ask questions, and receive timely responses without the need for formal appointments or phone calls.
ICM has a physician on-call after-hours exclusively for urgent health matters.
We understand that managing prescriptions can be challenging, so Concierge Medicine includes prescription refill assistance when needed. This service ensures uninterrupted access to your medications, minimizing delays and administrative hurdles. To request refills, please contact your pharmacy directly. Most refill requests are submitted electronically for prompt processing, but please allow up to 72 hours for your pharmacy to complete the process.
To maximize your benefits, consider signing up for our Signature or Premier plans. These enhanced plans offer additional advantages and services, providing you with an even higher level of personalized care and access to exclusive features.
Program Overview
Explore each step of our Concierge Medicine process by clicking on the sections below. Each step reveals detailed information to guide you through the experience.
During your first visit, you will discuss your health goals with your provider to ensure their approach aligns with your needs. For more information about our providers and their specialties, please visit our Doctors Page.
After your second appointment, you will have the opportunity to select your Concierge Tier. This allows you to evaluate your needs and choose the tier that best supports your treatment plan. Discuss these options with your provider to make an informed decision.
To select your Concierge Tier, visit our Sign-Up Page.
If you do not choose a tier by the end of your second appointment, you will be classified as a Per Visit Patient, and a fee of $75 per visit will apply.
If the tiered approach does not meet your needs, we offer a pay-as-you-go model. This option involves a fee per appointment, separate from the Concierge tiers. Insurance will be billed for covered visits, but copayments, coinsurance, and deductibles will still apply.
Concierge Sign-Up
Sign-up form and Concierge Medicine Patient Portal
To proceed with sign-up, please fill out the form below:
Please sign in or create your Hint account below.
2026 Concierge Medicine Benefits
| Benefit | Signature Care | Premier Care | Per Visit Patient |
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*3 messages within 7 days of your last appointment.
Paid Tier Change
If you wish to discontinue your current paid Concierge Care tier (Premier or Signature Care) and move to Per Visit Care, please review the following:
- Written Request Required: All Concierge Tier changes must be submitted in writing using the form below.
- You are still responsible for any outstanding balances and may continue to receive billing notifications through the patient portal.
- Messaging with your provider via Charm will only be available for 7 days after your last appointment.
- Per Visit Care does not include ongoing Concierge-tier benefits.
- A $200 re-enrollment fee may apply to return to a paid tier, unless you pay annually or commit to 12 months of monthly payments.
- If you see Dr. Karp or Dr. Celmer, note their Per Visit Care tier is full. You must remain on a paid tier or reschedule with another provider.
Please allow up to 7 business days to process your request.
To proceed, please complete the form below: